We offer Refund on Regular Price Items, within 7 Days of delivery of Online Purchase - Provided all original tags remain on and the garment is unworn, damaged or altered. Please contact us for a Return Authorization before returning your purchase.
Shipping and Duties charges - Are non-refundable and duties charges are the customers responsibility. Prior to Return the customer must obtain a Return Authorization via email.
Damaged or incomplete shipments - Please contact us immediately should your shipment arrive damaged or incomplete so we can complete the missing items or issue a return authorization.
Missing Shipment- Should your shipment not arrive by the estimated time please contact us so we can assist you in tracking the package. LEO is not responsible for lost or stolen packages.
Sale Items- All merchandise marked as sale or reduced is considered a clearance item and is a Final Sale. Use of a Discount / Promo Code is also considered Final Sale.
Shoes- We do not accept returns on shoes that have been scuffed. Please be extremely careful trying on all shoes. We recommend trying them on only on carpet, for a very limited time, and inspecting them for marks before attempting to send them back. All shoe returns must include the original shoe box, in the original condition (not bent or damaged in anyway).
Jewelry- Due to hygiene issues, all Jewelry purchases are final.
Undergarments - Due to hygiene issues, all undergarment purchases are final.
Hats - Due to hygiene issues, hats/headwear are final.
Fragrance & Apothecary - All fragrances, candles, deodorant and apothecary purchases are final.
Return the merchandise to: Leo Boutique 810b 16th Ave SW Calgary AB T2R 0S9
Questions? - Call us Monday-Saturday 10 a.m. to 6 p.m. Mountain Standard Time at (403) 410-9236 and we'll be happy to assist you. Or email us at info@leoboutique.com
